Effective Date: September 8, 2026 Last Updated: September 8, 2026

Welcome to On Travel (“Company,” “We,” “Us,” “Our”). These Terms and Conditions (“Terms,” “Agreement”) govern your access to and use of the website www.ontravel.in (the “Website”) and all services offered by On Travel, including but not limited to customized India tour packages, hotel bookings, transportation arrangements, sightseeing tours, honeymoon packages, family holidays, corporate tours, group tours, adventure tours, and travel consultation services (collectively, the “Services”).

Please read these Terms carefully before using the Website or booking any Services. If you have questions, our team is available at info@ontravel.in, by phone at +91 92205 64155, or on WhatsApp.

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1. Introduction

1.1 Purpose of These Terms

This document sets out the legal framework that governs the relationship between On Travel and every person who visits the Website, makes an enquiry, or books a tour package, hotel, transport service, or any other travel-related service through us. It defines the rights and obligations of both parties and explains how bookings, payments, cancellations, and disputes are handled.

1.2 Acceptance of Terms

By accessing the Website, submitting an enquiry, making a booking, or making any payment to On Travel, you confirm that you have read, understood, and agreed to be bound by these Terms, along with our Privacy Policy, Refund Policy, and Cancellation Policy (each referenced and linked below). If you do not agree with any part of these Terms, you must discontinue use of the Website and refrain from booking our Services.

1.3 Binding Agreement

These Terms constitute a legally binding agreement between you (“Customer,” “Traveller,” “You,” “Your”) and On Travel. This Agreement applies to every booking made through our Website, over email, over phone, over WhatsApp, or through any authorized representative of On Travel.

1.4 Website Usage

Use of the Website is subject to these Terms as well as applicable Indian laws, including the Information Technology Act, 2000 and rules framed thereunder. On Travel reserves the right to restrict, suspend, or terminate access to the Website for any user found to be in violation of these Terms.

1.5 Legal Scope

These Terms apply to all Indian and international travellers who use our Website or avail our Services, regardless of their location at the time of booking. Where a conflict arises between these Terms and any package-specific document (such as a signed quotation or itinerary), the package-specific document shall prevail only to the extent of the conflict; all other provisions of these Terms continue to apply.

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2. Company Information

On Travel operates as a travel intermediary, coordinating with third-party suppliers such as hotels, airlines, railways, transport operators, and local guides to deliver a complete travel experience to our customers.

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3. Definitions

For the purpose of this Agreement, the following terms shall have the meanings set out below:

• Company: On Travel, its owners, employees, representatives, and authorized agents.
• Customer / Traveller: Any individual or entity that enquires about, books, or uses Services provided by the Company.
• Booking: A confirmed request for any Service made by the Customer and accepted by the Company.
• Tour Package: Any bundled travel arrangement offered by the Company, including accommodation, transport, sightseeing, meals, or related services.
• Services: All travel-related offerings provided or facilitated by the Company, including tour packages, hotel bookings, transportation, and consultation.
• Supplier: Any third party — including hotels, airlines, transport operators, guides, or adventure activity providers — engaged by the Company to deliver part of a Service.
• Force Majeure: Events beyond the reasonable control of either party, including but not limited to natural disasters, pandemics, war, political unrest, or government restrictions, as further described in Section 20.
• Website: The domain www.ontravel.in and all its associated pages and subdomains.
• Payment: Any monetary transaction made by the Customer to the Company for Services, including advance and balance payments.
• Booking Confirmation: Written communication (typically via email or WhatsApp) confirming that a Booking has been accepted by the Company.
• Cancellation: The act of terminating a confirmed Booking, whether initiated by the Customer, the Company, or a Supplier.
• Refund: Any amount returned to the Customer following a Cancellation, subject to the Refund Policy described in Section 11.

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4. Acceptance of Terms

Your use of the Website and your engagement of any Service offered by On Travel signifies your unconditional acceptance of these Terms. Acceptance occurs at the earliest of the following: (a) browsing the Website, (b) submitting an enquiry form, (c) making a payment, or (d) receiving a Booking Confirmation. Continued use of our Services after any update to these Terms constitutes acceptance of the revised Terms.

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5. Eligibility

To use our Services, you must meet the following criteria:

1. Minimum Age — You must be at least 18 years of age to make a Booking. Minors may travel only when accompanied by a parent or legal guardian, or with documented consent as required by law.
2. Authority to Book — If you are booking on behalf of a group, family, or organization, you confirm that you have the authority to bind all travellers included in that Booking to these Terms.
3. Accuracy of Information — You agree to provide true, current, and complete information at the time of Booking, including names as per government-issued identification, contact details, and travel preferences.
4. Legal Capacity — You confirm that you possess the legal capacity to enter into a binding contract under the Indian Contract Act, 1872.

Providing false or misleading information may result in cancellation of your Booking without refund.

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6. Website Usage Policy

6.1 Permitted Uses

You may use the Website to browse Services, request quotations, make enquiries, and complete Bookings for personal or legitimate business travel purposes.

6.2 Prohibited Uses

You must not use the Website to:

• Send spam, unsolicited messages, or promotional content;
• Attempt fraud, including submitting false booking or payment details;
• Upload or transmit malware, viruses, or malicious code;
• Attempt unauthorized access to Company systems, servers, or customer data;
• Deploy bots, crawlers, or automated scripts to scrape Website content or pricing;
• Create false or fictitious bookings with no genuine intention to travel;
• Engage in any activity that is unlawful under Indian law, including the Information Technology Act, 2000.

Important Note: Violation of this Website Usage Policy may result in immediate suspension of your account, cancellation of pending Bookings, and, where applicable, referral to law enforcement authorities.

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7. Travel Bookings

7.1 Booking Process

Bookings may be initiated through the Website’s enquiry form, by email, by phone, or via WhatsApp. Upon receiving your enquiry, our travel consultants will share a customized itinerary and quotation based on your preferences.

7.2 Booking Requests

A Booking Request is not binding on the Company until it is formally accepted and a Booking Confirmation is issued in writing.

7.3 Booking Confirmation

A Booking is considered confirmed only after: (a) the Customer has agreed to the final itinerary and pricing, (b) the required advance payment has been received, and (c) the Company has issued a written Booking Confirmation via email or WhatsApp.

7.4 Availability

All Services are subject to availability at the time of confirmation. Hotel rooms, flight seats, train berths, and vehicle availability may change between the time of quotation and the time of payment.

7.5 Quotation Validity

Quotations issued by On Travel are valid for the period specified in the quotation document, typically 48 to 72 hours, unless otherwise stated. Quotations not confirmed within the validity period are subject to re-verification of pricing and availability.

7.6 Confirmation Emails

All official Booking Confirmations, vouchers, and itinerary documents will be sent to the email address provided by the Customer at the time of Booking. It is the Customer’s responsibility to verify all details in the confirmation and report discrepancies within 24 hours of receipt.

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8. Pricing Policy

8.1 Currency

All prices displayed on the Website or shared in quotations are in Indian Rupees (INR), unless otherwise specified for international packages.

8.2 Taxes, GST, and Government Charges

All applicable taxes, including Goods and Services Tax (GST), are charged in accordance with prevailing Government of India rules. Any government-imposed fees, tourism levies, or statutory charges introduced after Booking Confirmation will be passed on to the Customer.

8.3 Dynamic and Seasonal Pricing

Pricing for hotels, flights, and certain Services may fluctuate based on demand, season, and Supplier policies. Peak season, festival period, and long-weekend pricing may differ from standard rates.

8.4 Price Changes

Prices quoted are subject to change until full payment is received and a Booking Confirmation is issued. Once confirmed and paid in full, the quoted price is locked, except in cases of Force Majeure, government tax revisions, or Supplier-imposed surcharges beyond the Company’s control.

8.5 Quotation Expiry

An unconfirmed quotation automatically expires at the end of its stated validity period, and Customers must request a fresh quotation thereafter.

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9. Payment Terms

9.1 Advance Payment

A minimum advance payment (typically 25% to 50% of the total package cost, depending on the package type) is required to confirm a Booking. The exact percentage will be communicated at the time of quotation.

9.2 Balance Payment

The balance payment must be cleared as per the schedule communicated in the Booking Confirmation, typically before the commencement of travel or as specified for specific Suppliers (such as certain hotels requiring full prepayment).

9.3 Payment Deadlines

Failure to meet payment deadlines may result in automatic cancellation of the Booking, forfeiture of the advance amount, and loss of confirmed inventory (hotel rooms, flights, vehicles).

9.4 Accepted Payment Methods

We accept payments through:

• UPI (Unified Payments Interface)
• Debit and Credit Cards
• Bank Transfer / NEFT / RTGS
• Net Banking
• Online Payment Gateways integrated with the Website

All online transactions are processed through secure, RBI-compliant payment gateway partners.

9.5 Late Payments

Late payments may attract revised pricing due to inventory changes and, where applicable, a late payment surcharge as communicated by the Company.

9.6 Payment Failure

In the event of payment failure due to technical issues, the Customer must notify On Travel immediately. The Company is not responsible for delays caused by banking or payment gateway failures beyond its control.

9.7 Chargebacks

Initiating a chargeback without first attempting resolution with On Travel is considered a breach of these Terms and may result in legal action to recover amounts due, along with associated costs.

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10. Cancellation Policy

For full details, please also refer to our dedicated Cancellation Policy page.

10.1 Customer-Initiated Cancellation

Cancellations must be submitted in writing via email to info@ontravel.in. Cancellation charges are calculated based on the number of days remaining before the travel date, as outlined in the table below (illustrative structure; exact slabs will be confirmed per package):

10.2 Supplier-Initiated Cancellation

Where a Supplier (hotel, airline, transport operator) cancels a service due to their own operational reasons, On Travel will make reasonable efforts to arrange a suitable alternative or process a refund of the amount recovered from the Supplier.

10.3 Company-Initiated Cancellation

On Travel reserves the right to cancel a Booking in cases of Force Majeure, non-payment, suspected fraud, or Supplier unavailability. In such cases, the Customer will be offered an alternative package or a refund as per Section 11.

10.4 Peak Season Rules

Bookings made during peak season, festivals, or long weekends may be subject to stricter, non-refundable cancellation terms as specified by individual Suppliers at the time of Booking.

10.5 Hotel- and Flight-Specific Rules

Certain hotels and airlines operate strict non-refundable or non-amendable fare/rate rules. Where such rules apply, they will be communicated at the time of Booking and will override the standard cancellation slabs above.

10.6 Processing Fees

A non-refundable processing/service fee may be deducted from all cancellations to cover administrative costs, regardless of the cancellation timing.

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11. Refund Policy

For full details, please also refer to our dedicated Refund Policy page.

11.1 Refund Eligibility

Refunds are processed only for amounts that are recoverable from Suppliers after deducting applicable cancellation charges, processing fees, and non-refundable components.

11.2 Refund Timeline

Eligible refunds are processed within 7 to 21 business days from the date of written cancellation confirmation, depending on the Supplier’s own refund timelines and the payment gateway’s processing time.

11.3 Refund Method

Refunds are credited to the original mode of payment used at the time of Booking.

11.4 Non-Refundable Items

The following are generally non-refundable, regardless of cancellation timing:

• Visa fees and government processing charges
• Convenience and payment gateway charges
• Non-refundable hotel or flight bookings explicitly marked as such
• Service and processing fees

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12. Rescheduling Policy

1. Date Changes — Subject to availability and may attract a rescheduling fee plus any fare/rate difference charged by the Supplier.
2. Destination Changes — Treated as a fresh Booking; original cancellation charges may apply to the original itinerary.
3. Hotel Changes — Subject to availability and applicable price difference.
4. Traveller Name Changes — Permitted only where the Supplier’s policy allows; may attract an amendment fee.
5. Additional Charges — Any price difference arising from rescheduling will be borne by the Customer.
6. Availability — All rescheduling requests are subject to availability at the time of the request and are not guaranteed.

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13. Travel Documents

Customers are solely responsible for ensuring they possess valid and complete travel documents, including:

• Passport — valid for at least six months beyond the travel date, unless otherwise required by the destination.
• Visa — as required by the destination country or region; On Travel may assist with visa facilitation but does not guarantee visa approval.
• Permits — including Inner Line Permits (ILP), Protected Area Permits (PAP), or wildlife sanctuary permits, where applicable.
• Identity Proof — government-issued photo identification (Aadhaar, PAN, Passport, or equivalent) as required by hotels, airlines, and railways.

Important Note: On Travel is not liable for any loss, denial of boarding, denial of entry, or cancellation resulting from incomplete, invalid, or expired travel documents.

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14. Health Requirements

14.1 Medical Fitness

Customers undertaking adventure tours, high-altitude travel, or physically demanding itineraries must ensure they are medically fit to participate.

14.2 Vaccination

Customers are responsible for obtaining any vaccinations required for domestic or international travel, in accordance with prevailing government and health authority guidelines.

14.3 Special Assistance, Senior Citizens, Pregnancy, and Children

Customers with special assistance needs, senior citizens, pregnant travellers, or those travelling with young children must inform On Travel at the time of Booking so that suitable arrangements can be made. On Travel cannot guarantee accessibility features not confirmed in advance with the relevant Supplier.

14.4 Medical Emergencies

In the event of a medical emergency during travel, the Customer is responsible for related medical costs unless covered under a separate travel insurance policy. On Travel will provide reasonable assistance in coordinating emergency support.

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15. Travel Insurance

On Travel strongly recommends that all Customers purchase comprehensive travel insurance covering:

• Medical emergencies and hospitalization
• Trip cancellation and interruption
• Lost, delayed, or damaged baggage
• Emergency medical evacuation

On Travel does not itself provide insurance coverage and is not responsible for losses that would have been covered by an insurance policy the Customer chose not to purchase.

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16. Hotels & Accommodation

• Check-in / Check-out: Standard hotel check-in and check-out times apply as per each property’s policy (typically 1400 hrs check-in and 1200 hrs check-out), unless early check-in or late check-out has been separately confirmed.
• Room Allocation: Room type, view, and floor are subject to hotel allocation and availability; specific requests are passed on to the hotel but are not guaranteed.
• Early Check-in / Late Check-out: Subject to availability and may attract additional charges payable directly to the hotel.
• Hotel Rules: Customers must comply with each hotel’s individual house rules, including identity verification requirements.
• Damages: Customers are liable for any damage caused to hotel property during their stay, payable directly to the hotel.

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17. Transportation

17.1 Flights, Trains, and Buses

On Travel facilitates bookings but does not control airline, railway, or bus operator schedules. Flight, train, and bus timings, routes, and fares are governed by the respective operator’s terms.

17.2 Private Cabs

Private vehicles are provided with a specified kilometre and hour allowance as per the itinerary. Usage beyond the allotted limit will attract additional charges payable directly to the transport Supplier or through On Travel.

17.3 Driver Rules

Drivers are required to follow safe driving practices and applicable traffic laws. Requests for route deviations beyond the confirmed itinerary are subject to driver discretion and may involve extra charges.

17.4 Delays and Missed Connections

On Travel is not liable for delays, missed connections, or schedule changes caused by airlines, railways, traffic conditions, weather, or other circumstances beyond our control. We will make reasonable efforts to assist Customers in such situations.

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18. Tour Itinerary

Itineraries are prepared based on information available at the time of Booking and are subject to change due to:

• Weather conditions
• Road conditions or closures
• Government restrictions or curfews
• Natural disasters
• Operational constraints of Suppliers

On Travel reserves the right to substitute sightseeing spots, hotels, or activities with comparable alternatives where the original plan becomes impractical, while making reasonable efforts to preserve the overall value and experience of the tour.

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19. Customer Responsibilities

Customers agree to:

1. Behave respectfully towards fellow travellers, guides, drivers, and hotel/Supplier staff.
2. Comply with all applicable local, state, and national laws during travel.
3. Bear responsibility for any damage caused to property, vehicles, or accommodation.
4. Respect local culture, customs, and religious sensitivities at all destinations.
5. Follow safety instructions provided by guides, drivers, or activity operators, particularly during adventure tours.

Important Note: On Travel reserves the right to remove a Customer from a tour, without refund, if their conduct endangers the safety or comfort of other travellers or violates local laws.

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20. Force Majeure

On Travel shall not be held liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to:

• Pandemics or epidemics (including COVID-19 and similar situations)
• Floods, earthquakes, or other natural disasters
• Heavy snowfall or extreme weather
• War, terrorism, or political unrest
• Government-imposed travel restrictions or lockdowns
• Airline or transport strikes
• Road blockages or landslides

In such events, On Travel will work with Customers and Suppliers in good faith to reschedule Services or process such refunds as are recoverable from Suppliers, subject to Supplier-specific Force Majeure policies.

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21. Supplier Liability

On Travel acts as a facilitator between Customers and third-party Suppliers, including hotels, airlines, transport companies, adventure activity operators, and local guides. Each Supplier operates under its own terms and conditions and bears primary responsibility for the quality and delivery of the specific service it provides. On Travel will assist Customers in raising and escalating concerns with Suppliers but is not the guarantor of Supplier performance.

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22. Limitation of Liability

To the maximum extent permitted under applicable Indian law:

1. On Travel’s total liability arising out of any Booking shall not exceed the total amount paid by the Customer for that specific Booking.
2. On Travel shall not be liable for indirect, incidental, or consequential losses, including loss of income, loss of enjoyment, or loss of opportunity.
3. On Travel is not liable for personal injury, illness, or loss of property arising from the acts or omissions of third-party Suppliers, unless directly caused by On Travel’s own gross negligence or willful misconduct.
4. On Travel is not liable for delays, cancellations, or losses arising from flight delays, natural events, or Supplier errors beyond its reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under the Consumer Protection Act, 2019.

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23. Intellectual Property

All content on the Website — including text, logos, brand name, images, videos, itineraries, and design elements — is the intellectual property of On Travel or its licensors and is protected under applicable copyright and trademark laws. No content from the Website may be copied, reproduced, distributed, or used for commercial purposes without prior written consent from On Travel.

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24. Privacy

On Travel collects and processes Customer data, including personal information such as name, contact details, identity documents, and payment information, solely for the purpose of providing Services. We implement reasonable security measures to protect this data and maintain confidentiality in accordance with applicable Indian data protection principles.

For complete details on how we collect, use, and protect your information, please refer to our Privacy Policy.

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25. Cookies Policy

The Website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and support marketing efforts. By continuing to use the Website, you consent to our use of cookies as described in our Privacy Policy. You may disable cookies through your browser settings, though this may affect Website functionality.

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26. Third-Party Links

The Website may contain links to third-party websites, including payment gateways, hotel websites, and government portals (such as visa or immigration websites). On Travel does not control and is not responsible for the content, policies, or practices of these third-party websites. Access to such links is at your own risk.

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27. Termination

On Travel reserves the right to suspend or terminate a Customer’s access to the Website or Services, without prior notice, in cases involving:

• Violation of these Terms
• Suspected fraud or fraudulent bookings
• Illegal activities conducted through the Website
• Repeated non-payment or chargebacks

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28. Indemnification

You agree to indemnify, defend, and hold harmless On Travel, its owners, employees, and representatives from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of your breach of these Terms, misuse of the Website, or violation of any applicable law or third-party right.

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29. Disclaimer

1. Travel Advice: Any travel advice provided by On Travel is based on information available at the time and is offered in good faith; it does not constitute a guarantee of accuracy for future conditions.
2. Availability: Availability of hotels, flights, and other Services is subject to change and is not guaranteed until Booking Confirmation.
3. Pricing: While we strive for pricing accuracy, errors may occasionally occur; On Travel reserves the right to correct such errors and notify affected Customers before confirming a Booking.
4. No Guarantee: On Travel does not guarantee uninterrupted, error-free access to the Website at all times.

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30. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, including but not limited to the Indian Contract Act, 1872, the Consumer Protection Act, 2019, and the Information Technology Act, 2000. Any legal proceedings arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Mohali, Punjab, India.

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31. Dispute Resolution

1. Negotiation: In the event of a dispute, both parties agree to first attempt to resolve the matter through good-faith negotiation by contacting On Travel at info@ontravel.in.
2. Mediation: If negotiation fails, the parties may mutually agree to resolve the dispute through mediation before pursuing formal legal proceedings.
3. Legal Proceedings: If a dispute remains unresolved, either party may pursue legal remedies before the courts of Mohali, Punjab, India, as set out in Section 30.

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32. Changes to Terms

On Travel reserves the right to amend, update, or modify these Terms at any time, at its sole discretion, to reflect changes in business practices, legal requirements, or industry standards. The “Last Updated” date at the top of this page indicates when the Terms were most recently revised. Continued use of the Website or Services after such changes constitutes acceptance of the revised Terms.

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33. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

On Travel D 109, Phase 7, Mohali, Punjab 160055, India

• Phone: +91 92205 64155
• Email: info@ontravel.in
• WhatsApp: Chat with us
• Website: www.ontravel.in

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Related Pages

• Privacy Policy
• Refund Policy
• Cancellation Policy
• Contact Us
• About Us
• Tour Packages
• Destinations
• Blog