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1. General Refund Policy
Refunds are processed in accordance with our cancellation policy. Ensure you review the terms carefully before proceeding with a booking.
2. Refund Eligibility
Refunds are applicable for cancellations made within the stipulated time frame as outlined in the cancellation policy.
Refunds will not be provided for non-refundable services such as promotional airfare or last-minute bookings.
3. Refund Process
Submit a refund request by emailing info@ontravel.in with your booking reference and reason for cancellation.
Approved refunds will be processed within 7-10 business days to the original payment method.
4. Exclusions
No refunds will be issued for disruptions caused by force majeure events such as:
Natural disasters (e.g., earthquakes, floods).
Political unrest or government-imposed restrictions.
Pandemics or other global emergencies.
5. Refund Disputes
For disputes, contact our customer care team. We strive to resolve all issues promptly and fairly.
6. Contact Information for Refunds
For assistance, email info@ontravel.in or call +91 86298 82193 / +91 92205 64155.