Privacy Policy
Effective Date: September 8, 2026 Last Updated: September 8, 2026
On Travel (“Company,” “We,” “Us,” “Our”) is committed to protecting the privacy of every visitor to our website www.ontravel.in (the “Website”) and every customer who books our travel services. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have over it.
By using the Website or booking any Service with On Travel, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Policy, please discontinue use of the Website.
This Policy should be read together with our Terms and Conditions, Refund Policy, and Cancellation Policy.
1. Introduction
On Travel is a travel agency based in Mohali, Punjab, India, offering customized India tour packages, hotel bookings, transportation, sightseeing, honeymoon packages, family holidays, corporate tours, group tours, adventure tours, and travel consultation. In the course of providing these Services, we collect and process personal information from our Customers, and we take this responsibility seriously.
This Policy applies to all visitors, users, and customers of the Website, regardless of whether a Booking is ultimately made.
2. Company Information
| Detail | Information |
|---|---|
| Business Name | On Travel |
| Website | www.ontravel.in |
| Registered Office | D 109, Phase 7, Mohali, Punjab 160055, India |
| info@ontravel.in | |
| Phone | +91 92205 64155 |
| Chat with us |
For all privacy-related questions, requests, or concerns, you may contact us using the details above.
3. Definitions
- Personal Data: Any information that identifies or can be used to identify an individual, such as name, contact number, email address, identity document details, or payment information.
- Sensitive Personal Data: A subset of Personal Data requiring heightened protection, such as passport numbers, financial information, and health-related information (e.g., disclosed for medical assistance needs).
- Processing: Any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion.
- Data Subject / Customer / User: The individual to whom the Personal Data relates.
- Data Fiduciary: On Travel, as the entity determining the purpose and means of processing Personal Data.
- Third Party / Supplier: Any external entity — such as a hotel, airline, transport operator, or payment gateway — engaged by On Travel to deliver part of a Service.
- Cookies: Small data files stored on your device to enhance Website functionality and analyze usage, as described in Section 9.
4. Information We Collect
4.1 Information You Provide Directly
- Full name, gender, and date of birth
- Contact details (phone number, email address, postal address)
- Government-issued identity document details (passport, Aadhaar, PAN, or equivalent) required for bookings, visas, and permits
- Payment and billing information (processed through secure third-party gateways)
- Travel preferences, special requests, and health or accessibility information voluntarily shared for the purpose of arranging suitable services
- Communication records, including emails, WhatsApp messages, and call logs with our team
4.2 Information Collected Automatically
- IP address, browser type, and device information
- Pages visited, time spent, and referral source
- Cookies and similar tracking technologies (see Section 9)
4.3 Information from Third Parties
Where relevant, we may receive information from Suppliers (such as hotels or airlines confirming a booking) or from payment gateway partners confirming a successful transaction.
5. How We Use Your Information
We use your Personal Data for the following purposes:
- To process enquiries, quotations, and Bookings for tour packages, hotels, transportation, and related Services.
- To communicate Booking Confirmations, itineraries, vouchers, and updates.
- To process payments and issue invoices or receipts.
- To facilitate visa, permit, or travel document assistance where requested.
- To provide customer support and respond to queries or complaints.
- To send promotional offers, newsletters, or marketing communications (with an option to opt out at any time).
- To improve our Website, Services, and overall customer experience through analytics.
- To comply with legal, regulatory, and tax obligations under Indian law.
- To prevent fraud, unauthorized access, and misuse of the Website or Services.
Important Note: We do not use your Sensitive Personal Data (such as health information) for any purpose beyond arranging the specific Service for which it was shared, unless you provide explicit consent for additional use.
6. Legal Basis for Processing
We process your Personal Data on the basis of:
- Consent — where you have voluntarily provided information for a specific purpose (e.g., marketing communications).
- Contractual Necessity — where processing is required to fulfil a Booking or provide a Service you have requested.
- Legal Obligation — where processing is necessary to comply with applicable Indian laws, including tax and regulatory requirements.
- Legitimate Interest — where processing supports fraud prevention, Website security, or service improvement, provided this does not override your fundamental privacy rights.
7. Sharing of Information with Third Parties
On Travel shares Personal Data only to the extent necessary to deliver the Services you have requested:
| Recipient | Purpose |
|---|---|
| Hotels & Accommodation Providers | To confirm room bookings and guest details |
| Airlines, Railways & Transport Operators | To issue tickets and confirm travel arrangements |
| Payment Gateway Partners | To process payments securely |
| Visa & Government Authorities | To facilitate visa or permit applications, where requested |
| Local Guides & Adventure Operators | To coordinate sightseeing and activity arrangements |
| Legal & Regulatory Authorities | Where required by law, court order, or government directive |
We do not sell, rent, or trade your Personal Data to third parties for their independent marketing purposes.
8. Data Storage and Security
- We store Personal Data on secure servers and systems, with access restricted to authorized personnel who require it to perform their duties.
- We implement reasonable technical and organizational security measures, including encryption for online payment transactions, to protect against unauthorized access, alteration, disclosure, or destruction of your data.
- While we take data security seriously, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
- Personal Data is retained only for as long as necessary to fulfil the purposes described in this Policy, or as required under applicable Indian tax, accounting, and legal record-keeping obligations.
9. Cookies and Tracking Technologies
The Website uses cookies and similar technologies to:
- Remember your preferences and improve browsing experience
- Analyze Website traffic and usage patterns
- Support marketing and retargeting efforts
You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain Website features, such as saved preferences or personalized recommendations.
For more details on the specific categories of cookies we use, please refer to our Cookies Policy section within our Terms and Conditions.
10. Your Rights
Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023 and rules made thereunder, you have the right to:
- Access — Request a copy of the Personal Data we hold about you.
- Correction — Request correction of inaccurate or incomplete Personal Data.
- Withdrawal of Consent — Withdraw consent for processing based on consent, where applicable (this does not affect the lawfulness of processing carried out before withdrawal).
- Erasure — Request deletion of your Personal Data, subject to our legal and contractual retention obligations.
- Grievance Redressal — Raise concerns about how your Personal Data has been processed, as described in Section 13.
- Opt-Out of Marketing — Unsubscribe from promotional emails or messages at any time using the opt-out link provided or by contacting us directly.
To exercise any of these rights, please contact us at info@ontravel.in.
11. Data of Minors
Our Services are not intended for use by individuals under 18 years of age acting independently. Where a minor’s Personal Data is collected (for example, as part of a family Booking), it is collected with the consent and involvement of a parent or legal guardian, who is responsible for reviewing and agreeing to this Policy on the minor’s behalf.
12. International Data Transfers
For international tour packages or visa facilitation, your Personal Data may be shared with Suppliers, embassies, or authorities located outside India. Where such transfers occur, we take reasonable steps to ensure the receiving party handles your data securely and in accordance with the purpose for which it was shared.
13. Grievance Redressal
In accordance with the Information Technology Act, 2000 and rules made thereunder, any grievances or complaints regarding the processing of your Personal Data may be addressed to our Grievance Officer:
Grievance Officer On Travel D 109, Phase 7, Mohali, Punjab 160055, India Email: info@ontravel.in Phone: +91 92205 64155
We will acknowledge and address grievances within a reasonable timeframe, in accordance with applicable law.
14. Third-Party Links
The Website may contain links to third-party websites, including hotel websites, payment gateways, and government portals. This Privacy Policy does not extend to those websites. We encourage you to review the privacy policies of any third-party website before sharing your Personal Data with them.
15. Changes to This Privacy Policy
On Travel reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. The “Last Updated” date at the top of this page will indicate the most recent revision. Continued use of the Website or Services after such changes constitutes acceptance of the revised Policy.
16. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and applicable rules made thereunder. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts of Mohali, Punjab, India.
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your Personal Data is handled, please contact:
On Travel D 109, Phase 7, Mohali, Punjab 160055, India
- Phone: +91 92205 64155
- Email: info@ontravel.in
- WhatsApp: Chat with us
- Website: www.ontravel.in
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